Terms and Conditions
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act, venue or show time).
Tickets are sold subject to the management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
In the event of the cancellation of an event by the organiser/promoter/venue (i.e. a cancellation due to circumstances beyond Gigboxs control),The promoter for the event will be responsible for any refunds and will only refund the face value of the ticket once the ticket/s have been posted. Gigbox will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customers responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Gigbox cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
Gigbox typically only offers refunds and or exchanges based on the promoters or venues instruction. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoters or venues instruction or deadlines, which along with the decision about whether or not to issue a refund or an exchange, may be at the promoter’s or venues discretion.
Pricing Errors- If the amount you pay for a ticket/booking is obviously grossly incorrect, regardless of whether because of an error in a price posted on the web site or otherwise communicated to you, and regardless of whether because of a transactional malfunction of this web site, then gigbox will have the right to cancel that ticket/s or booking/s and refund to you that amount paid.
We advise the use of secure mail when returning tickets. On receipt, Gigbox will refund the customer the face value of the tickets using the same method as used to purchase them.
If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, Gigbox will refund the face value of the tickets upon the venue/promoters instruction. Gigbox will notify all purchasers by, email or in writing (using the details provided at the time of ordering) to advice on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) Gigbox will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customers responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Gigbox cannot guarantee that they will inform the customer of any changes to the event date, time or venue. Should the headline artist not appear, or if the line up or content is substantially changed from the advertised line up or content, then Gigbox will refund the face value of the tickets on instruction from the promoters/venue.
If Gigbox is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:
Gigbox do not receive the tickets for your order from the event organiser, and cannot arrange for the tickets to be collected
Gigbox despatch your order to the wrong address and cannot provide replacement tickets
Gigbox do not despatch your order and do not arrange for the tickets to be available for collection
Gigbox despatch the wrong order, i.e. wrong event / wrong type of tickets
Any other similar circumstances where Gigbox has acted with negligence or where we may have acted in breach of contract
No duplicate tickets will be issued to replace lost or stolen tickets.
Customers are advised to check their purchase upon receipt.
Order Confirmation-If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is your responsibility to contact gigbox to confirm your order has been placed. Only you may be aware of any problems that may occur during the purchase process.Gigbox will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
It is the responsibility of the customer to inform Gigbox of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Gigbox would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in the order being cancelled without prior notification.
If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.
If tickets that are despatched by Special Delivery are returned to Gigbox as "addressee unknown", we reserve the right to cancel the order.
We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest withGigbox, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. IF YOU DO NOT WISH TO RECEIVE FURTHER UPDATES PLEASE CLICK HERE.. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.
Disclamer-Gigbox does not promise that the Site will be error- free. Gigbox cannot ensure that files you download from the Site will be free from viruses or contamination or destructive features. Gigbox will not be liable for any damages of any kind arising from the use of this Site.
Indemnity-You agree to indemnify and hold Gigbox, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss,liability,claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another Site or to upload content or other information to the Site.
Limitation on Liability-In no event will Gigbox be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if Gigbox has been advised of the possibility of such damages.
*If a payment is made by credit card, we will normally despatch your tickets within 28 days and no later than 5 days before the event.